April 01, 2009

Microsoft's unprofessional and defective VISTA

Office of the Texas Attorney General follows-up on my formal complaint to Senator Juan Hinojosa against Microsoft for ripping-off Texans with their unprofessional, defective and incompatible VISTA software. Letter of complaint posted below AG's response.

Dear Mr. Stern:

Thank you for contacting the Office of the Attorney General.

Your letter has been forwarded to the Consumer Protection Division
(CPD) for review. CPD monitors business practices and determines
priorities for enforcement. When appropriate, CPD takes action to stop
violations of Texas consumer protection laws. We appreciate your
assistance in this effort. You may also wish to read the consumer
protection section of our website for more information on the complaint
process and for additional options at

Again, thank you for writing.

Katherine S. Wood
Public Information and Assistance
Office of the Attorney General of Texas

From "Peter Stern" 3/31/2009 8:21 PM >>>
Dear Sen. Hinojosa,

I agree 100% with your assessment of Microsoft's VISTA software. You
are correct that it is NOT worth it to switch; however, millions of
Americans have no choice when they purchase(d) new computers that have
the software on it.

I am a Vietnam Veteran and was a Director of Information Services for
state government and private industry. This is the worst software I
have ever seen being purchased by consumers.

Microsoft had no business placing VISTA on computers and putting the
software on store displays.

I filed a formal complaint with Microsoft [see attached] and Texas
Attorney General Abbott's Office. Neither one has taken any action
regarding my complaint on this software. Microsoft never even
acknowledged my letter of complaint. It knows it has a defective
product since already it is planning to release its new product Windows

I asked Microsoft to send me a free copy of Windows XP to replace VISTA
on my system. Microsoft did NOT respond to my request.

The state must go after Microsoft on behalf of all the Texans who
purchased this defective product. Texans must be provided software that
works effectively and efficiently. After all, they paid for it.

Please do something more aggressive regarding Microsoft and its
unprofessional VISTA product. The Attorney General must go after
Microsoft and force the company to reimburse Texans for their loss.

Thank you for your consideration of this request.

Respectfully yours,

Peter Stern

Posted by pstern at April 1, 2009 09:14 PM

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The AGs office is pretty useless. When Abbott took over, he cut the consumer protection budget. Now all they do with complaints is file them. That is it.

We will find Osama Bin Ladin before Peter will get any action out of the AG.

Posted by: johncoby [TypeKey Profile Page] at April 2, 2009 02:44 AM

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