October 02, 2008

No, no... you can SUCK MY BALLS, Best Buy

Goddamn, what's a faggot gotta do to spend some money up in this beeyotch?!

So, as some of you are aware, I changed jobs yet again. That's right, kids, I once again have a real office in Austin with a great view of the 360 which usually resembles a parking lot. However, we're short on computers so I went to buy one. No big deal, right? Just a simple 17" laptop (I need a ten key... you wouldn't understand). My first stop, Office Depot. They had one. It looked like a piece. I passed.

Next stop, Best Buy. Service has never been a big deal at Best Buy which usually staffs from local high schools exclusively with the kids who are pissed as hell they have to work. They don't mind letting you know in oh-so-subtle ways that they really are disgruntled employees. I found one, couldn't get anyone to help me and decided to move to Fry's. My thought was, honestly, why did I even bother with these triflin' fools. Why didn't I just go to Fry's first?

I went back to the overstocked laptop section and there were a plethora of desktop replacement options. I was giddy with the knowledge that, despite my previous errors, I was about to finally be able to drop some coin and leave with a new computer. I even found one of the scruffy nerds that work at Fry's and despite his lack of product knowledge and general "shit, I dunno" attitude, I finally settled on a computer. He ran back to his monitor to check inventory and came back to me

Fry's Guy : Well, we have three in stock plus the floor model. However, those three are returns.
McB : Returns?
FG : (rolls eyes) Yeah, people brought them back.
McB : (irritated) No? Really? I get that, but I'm wondering why they'd be back in inventory.
FG : (shrugs shoulders) Dunno. Would you like one? Or I could pull the floor model but it wouldn't have the software. Or a box.
McB : Let's see, one of the THREE computers have been returned for God knows what reason OR the floor model that everyone has slobbered all over for weeks?
FG : It doesn't have software either.
McB : Yeah, I got that. MMM. Let me weigh those options. (brief pause) No. Let me look around for another.

We proceeded to check four more models and the story was a variation on the original one I wanted. I was CRUSHED. The salesman was nonplussed about the whole thing and, I think, annoyed that I'd eaten up so much of his wander-around-aimlessly-with-a-dazed-look time.

I then went home and got on Best Buy online. I easily found the model I wanted and without stupid kids to screw up my purchase, I quickly gave up my credit card. There, I thought to myself, problem fucking solved. Fuck a bunch of retail.

Well, at least that was how it was until this AM when I rec'd a note from BB telling me that they couldn't deliver to my address and that my order had been cancelled. Sorry! Folks, I get merchandise, overnights and all manner of crap delivered to me all the time and have for YEARS. Never once have I ever had an issue with my address. I, still wanting the computer, called the 800 number. I spoke with someone who transferred me to a dead line. I called back. By this time, I was a little annoyed but I thought what the hell... then I got on the phone with the bitch queen of telesales who informed me I'd made a stupid error in typing my address. I hadn't put SUITE in front of the unit and number.

REALLY? About that time my voice did get a little elevated and she asked me to stop shouting. WHICH I WASN'T. I asked her if she could just revise the order. She said no. I asked her how long it would be before the money was returned to my account. She said a WEEK. And as I tried to explain to her that was unacceptable, bitch hung up on me. Those of you who know me know that when I get REALLY angry I speak in a very low voice, usually because I'm gritting my teeth.

I then sent an email to Best Buy and told them I needed to get the order reset with SUITE added before my address or it needed to be canceled. They were kind enough to let me know that the order had already been canceled and thanks for shopping Best Buy online. I then wrote back, asking them to cancel all the other stuff I ordered. WHICH THEY THEN REFUSED TO DO because it was in process. Whatev.

One call to the bank and that finished that.

A word to the wise... Amazon.com. You may pay a little more but it's worth it not to have to deal with morons. And fuck a bunch of buy local.

Posted by mcblogger at October 2, 2008 12:50 PM

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Next time, try newegg.com for computer stuff. Best service, good prices and selection.

Posted by: Kedron Touvell [TypeKey Profile Page] at October 2, 2008 03:35 PM

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